Frequently Asked Questions (FAQ)

Welcome to the WELTECH (SHANGHAI) CO., LTD. FAQ page. Here you can find clear answers to common questions about our products, ordering process, shipping, and custom manufacturing. If you cannot find your answer here, please contact our team directly at [email protected] or call us at +86 185 0213 9019.

1. General & Company Questions

Q1: What is WELTECH (SHANGHAI) CO., LTD.?

A: WELTECH (SHANGHAI) CO., LTD. is a professional supplier and manufacturer based in Shanghai, China. We specialize in high-quality indoor gardening equipment, ventilation systems, hydroponic tools, plant containers, artificial flowers, and general horticultural supplies for commercial growers and home gardeners around the world.

Q2: Where are your products manufactured and shipped from?

A: Our company operations, customer support, and primary shipping warehouses are located in Shanghai, China. We ship directly to global customers via air freight, express courier, and sea container shipping.

2. Product & Quality Questions

Q3: What product categories do you specialize in?

A: We provide a full ecosystem of indoor growing and gardening supplies, including:

  • Grow Lights: High-efficiency LED grow lights for plant growth and blooming phases.
  • Grow Tents: Durable, light-proof tents with heavy-duty frames and reflective inner lining.
  • Ventilation Systems: Inline duct fans, carbon air filters, and flexible ducting for climate control.
  • Hydroponic Products: Reservoir systems, rockwool, net pots, and water circulation accessories.
  • Planters & Pots: Plastic, fabric, ceramic, and self-watering pots for indoor and outdoor use.
  • Artificial Flowers: Premium decorative faux plants, silk flowers, and artificial greenery.
  • Gardening Supplies: Pruning shears, plant ties, moisture meters, and general garden tools.

Q4: Are your electrical products safe and certified?

A: Yes. All electrical equipment, such as grow lights and ventilation fans, are built to meet international safety and energy standards. They undergo strict quality control tests before packing.

3. Orders, Wholesale & Customization (OEM / ODM)

Q5: Do you support wholesale orders and bulk discounts?

A: Yes. We work closely with wholesalers, distributors, retail shop owners, and commercial farm projects. We offer tiered volume pricing for bulk orders. Contact [email protected] to request a wholesale price quote.

Q6: Can you add my brand logo to the products (OEM / ODM services)?

A: Absolutely. We offer custom manufacturing services, including custom brand logo printing, customized product packaging, custom tent sizes, specific LED lighting spectrums, and tailored fan performance specifications.

Q7: What is the Minimum Order Quantity (MOQ)?

A: MOQ varies by product line:

  • Standard stock items / samples: Low MOQ (often starting from 1 unit or small carton quantities).
  • Custom OEM / ODM products: Custom MOQs apply depending on production requirements. Please contact our sales team to discuss details.

4. Shipping & Logistics

Q8: How long does it take to process and deliver an order?

A:

  • Sample Orders: Ready to dispatch within 3 to 7 business days.
  • Bulk Commercial Orders: Production typically takes 15 to 30 business days based on order quantity.
  • Shipping Lead Time: Express air courier takes 5 to 10 days; sea freight takes 20 to 45 days depending on the destination port.

Q9: Do you provide tracking information for shipments?

A: Yes. Once your order leaves our facility, we will email you the carrier details, tracking number, and shipping documents so you can track your package online.

5. Payment & Support

Q10: What payment methods do you accept?

A: We support standard international payment options, including Bank Telegraphic Transfer (T/T), Credit/Debit Card, and Western Union. Specific payment details are provided on your commercial proforma invoice.

Q11: How do I contact your customer service team?

A: You can reach us via email at [email protected] or call / WhatsApp us directly at +86 185 0213 9019. Our working hours are Monday through Friday, 9:00 AM – 6:00 PM (UTC+8).