This Shipping Policy applies to all orders placed with WELTECH (SHANGHAI) CO., LTD. via our website, sales representatives, or formal proforma invoices. Please read this policy carefully before placing an order.
1. Order Processing Times
- Standard Stock Items & Samples: Orders for standard in-stock items are processed within 3 to 7 business days.
- Bulk & Custom Orders: Production for bulk orders or customized products (OEM/ODM) typically takes 15 to 30 business days, depending on order size and complexity.
- Order Modifications: If you need to change your shipping address or order details, please notify us within 24 hours of placing your order by emailing [email protected].
2. International Trade Terms (Incoterms)
Unless specified otherwise in your formal quotation or contract, standard WELTECH orders are quoted under the following trade terms:
- FOB (Free On Board – Shanghai Port): WELTECH handles inland freight and export clearance in China. The buyer pays ocean/air freight and import charges.
- CIF (Cost, Insurance, and Freight): WELTECH arranges transport and basic insurance to the designated destination port.
- EXW (Ex Works): The buyer arranges pick-up directly from our warehouse.
- DDP / DDU (Door to Door): Available upon request for select countries where clear all-inclusive courier delivery is required.
3. Customs Duties, Taxes & Import Fees
- International shipments may be subject to local import duties, VAT, customs clearance fees, or tariffs imposed by the destination country.
- Unless explicitly sold under DDP terms, all customs duties and taxes are the sole responsibility of the buyer/consignee.
- WELTECH will provide standard export paperwork (Commercial Invoice, Packing List, Certificate of Origin) to assist with smooth customs entry.
4. Shipping Delays & Force Majeure
WELTECH is not responsible for delivery delays caused by events beyond our reasonable control, including:
- Severe weather, natural disasters, or port congestion.
- Customs inspection holds or delays by foreign border authorities.
- Carrier strikes, flight cancellations, or transport disruptions.
5. Damaged or Missing Shipments
- Inspection Upon Delivery: Please carefully check all outer boxes before signing for delivery.
- Reporting Damage: If your packages arrive damaged or missing items, you must note the damage on the delivery receipt and report it to WELTECH within 48 hours of receipt.
- Filing a Claim: Send clear photos/videos of the damaged packaging and product items along with your order number to [email protected]. We will review your claim and arrange replacement or compensation accordingly.
