Warranty

At WELTECH (SHANGHAI) CO., LTD., we stand behind the quality and durability of our horticultural equipment and supplies. As an international manufacturer and exporter, we ensure all products undergo strict quality control standards prior to export.

1. Standard 1-Year Limited Warranty

We provide a 1-Year Limited Warranty on our products (including grow lights, grow tents, ventilation inline fans, hydroponic equipment, planters, pots, artificial flowers, and gardening supplies) starting from the date of shipment delivery.

This warranty covers defects in materials and workmanship caused during manufacturing under normal operating conditions.

2. What Is Covered & Excluded

  • Covered: Manufacturing defects, technical faults in electrical components (such as fan motors, lighting drivers, and LED chips), and structural production defects.
  • Not Covered: Damage caused by improper installation, misuse, unauthorized modification, power surges, normal wear and tear, or transit damage (freight damage claims are handled separately via shipping insurance).

3. Defective Product Resolution Options

If a product experiences an issue within the 1-year warranty period due to manufacturing reasons, WELTECH offers two simple resolution options for your convenience:

  • Option A: Credit Deduction on Next Order
    We will deduct the full monetary value of the confirmed defective items directly from your invoice on your next purchase order.
  • Option B: Free Replacements in Next Order
    We will supply brand-new replacement products (equal quantity) free of charge, and ship them together with your next shipment.

4. Warranty Claim Procedure

To process a warranty claim quickly, please follow these simple steps:

  1. Submit Claim Notice: Email [email protected] or contact our support team at +86 185 0213 9019.
  2. Provide Verification Details: Send your invoice number, product details, a brief description of the issue, and clear photos or short videos showing the defect.
  3. Claim Review: Our technical team will review the details within 2 to 3 business days.
  4. Resolution Agreement: Once confirmed, we will issue a credit memo or schedule the replacement items to be packed with your upcoming order.

Contact Details

For warranty claims or product support, contact our export service team:

  • Company: WELTECH (SHANGHAI) CO., LTD.
  • Email: [email protected]
  • Phone / WhatsApp: +86 185 0213 9019
  • Location: Shanghai, China